In the context of a knowledge base, Flexible Hierarchy refers to the ability to organize and categorize articles in a way that is flexible and adaptable to the needs of the organization. This is accomplished by allowing knowledge base administrators or editors to create and manage categories, subcategories, and article tags, and to arrange these in a way that makes sense for their specific needs.
Flexible Hierarchy
The purpose of a flexible hierarchy is to make it easier for users to find the information they need, and to ensure that the knowledge base is organized in a way that makes sense for the organization. For example, an organization may choose to arrange articles by department, by product line, by topic, or by any other criteria that is relevant to their specific needs.
A flexible hierarchy can help to increase the efficiency and effectiveness of a knowledge base, as it allows administrators to organize articles in a way that makes it easy for users to find the information they need. This can help to improve user satisfaction and engagement, and can make it easier for users to find and access the information they need.
Unlimited Hierarchy Levels
Many competitor products have only three or four tiers of content hierarchy hardcoded in their knowledge base. There are workarounds, but the ideal would be between zero and infinite levels of documentation structure. PHPKB knowledge base software does not have any such restriction or limit on the number of category levels.
With PHPKB, you have "Flexible Hierarchy" which means you can create unlimited levels of categories as per your requirements. This is one more area where PHPKB has advantage over its competitors.
If you have a very small support center (under 10 articles) then zero is best. If you have hundreds or even thousands of pieces of technical guides (knowledge articles) then you may need three, four, or more levels of depth. Variable or unlimited hierarchy tiers gives you this flexibility.
Example of Flexible Hierarchy
For example, consider an organization that provides technical support for a range of different products. They might have a knowledge base that includes articles related to each of these products. With a flexible hierarchy, the administrators of the knowledge base could create categories for each product line, and subcategories for different types of issues that customers might experience. This might include categories such as "Smartphones," "Laptops," and "Tablets," with subcategories such as "Hardware Issues," "Software Issues," and "Setup and Configuration."
With a flexible hierarchy, administrators can easily add new categories, subcategories, and articles as needed, and can rearrange existing categories and subcategories as needed. This makes it easy for the knowledge base to adapt to changes in the organization and to evolve over time to meet the evolving needs of the users.
In this way, the flexible hierarchy of the knowledge base allows the organization to provide a well-organized, easy-to-use resource for customers and employees to find the information they need, no matter what type of product they are using or what type of issue they are facing. This can help to improve efficiency and customer satisfaction, and can make it easier for the organization to provide effective technical support.
