PHPKB knowledge base software is web-based application that accept input and provide output by generating web pages viewed by the user using a web browser program in contrast to providing controls via a separate application with a dedicated graphical user interface (GUI) or command-line interface (CLI). This not only makes easy for your Technical Writers or Subject Matter Experts to share the knowledge from any platform, but also your customers can easily access the knowledge base from any computer/mobile-device connected to the Internet using a standard browser.
Why PHPKB supports web-based interface?
PHPKB web based knowledge management software can be deployed in a company intranet or on the Internet with or without secure login. Companies can develop a knowledge management system using the Internet with login access to all its employees located in different parts of the world. A mobile work force can login to the knowledge management system from anywhere by connecting to internet. Web based knowledge base system helps strategically to the company, when company branches are located in different geographical locations and this gives a platform to the employees to share knowledge and deal with customer issues.
- Zero Install: All users have a browser, they need not install additional software to access the knowledge shared.
- Multi User: Multiple users can use the web based knowledge base simultaneously.
- Accessible Anywhere: Unlike traditional applications, web-based knowledge base are accessible anytime, anywhere and via any PC with an Internet connection. It also opens up exciting, modern possibilities such as global teams, home working and real-time collaboration.
- Cost Effective: The customers can help themselves when knowledge sharing is on a global platform, accessible to all. This will lead to less time spent talking to customers over the phone; eliminate printed materials; allow users to update their own details.
- Centralized Data: Web-based knowledge base systems which are deployed on dedicated servers, monitored and maintained by experienced server administrators are far more effective than monitoring hundreds or even thousands of client computers as is the case with desktop applications.
- Easier Installation and Maintenance: With the web-based approach, installation and maintenance becomes less complicated. Once a new version or upgrade of PHPKB knowledge management software is installed on the host server, all users can access it straight away and there is no need to upgrade the PC of every potential user.
- Cross Platform Compatibility: PHPKB knowledge base software is fully responsive and mobile friendly i.e. a user on any device running any operating system with a browser application will have the best experience possible on your knowledge base.
- Always Available: A web-based knowledge base is available 24 hours a day, 7 days a week to your users. Therefore, any user of any time zone can access the information about your business at their convenience.
- Social Sharing: Social media has evolved rapidly, and it is changing the landscape of customer service at an ever increasing rate. Customers expect to engage with organisations through channels of their choice, and web-based sharing on such platforms will keep your customers updated about your business.
- Security: Web based knowledge base is highly secure because it is deployed on dedicated servers and the access to data can be controlled with the help of user groups.
Best Practices Followed by Web Based PHPKB Knowledgebase?
- Clarity: PHPKB knowledge base has clear interfaces, therefore users don’t need manuals to access the software. They also ensure users make fewer mistakes while using them. The interface avoids ambiguity by making everything clear through language, flow, hierarchy and visual elements.
- Concision: It’s easy to make the interface clear by labeling everything, but this leads to interface bloat, which is too much elements on the screen at the same time. This would make it difficult for users to find the relevant information. Therefore, PHPKB knowledge base has a great interface which is concise and clear at the same time.
- Responsive: The knowledge base interface is responsive i.e. users will have best experience while accessing the knowledge base from any platform.
- Consistency: PHPKB knowledge management tool has a consistent interface across the entire knowledge base that allows users to recognize usage patterns and makes the usage easy.
- Efficient: Time is money; PHPKB knowledge base has a great interface which not makes the user more productive through excellent design but also has optimized source codes to loads the interface swiftly.
- Familiarity: PHPKB knowledge base has real-life metaphors (such as trees for navigation similar to windows folders) to communicate meaning; even if someone uses an interface for the first time, certain elements can still be familiar.
