About Knowledge Base One of the best ways to provide top-level support to your customers is to actually allow them to help themselves. If you have the right software in place, you can do this by setting up a knowledge base. A knowledge base is a... Read More
Ajay Chadha
Ajay Chadha is the founder and CEO of PHPKB – a leading knowledge management software used by large and medium-sized enterprises. Empowering individuals and teams to harness the power of knowledge through practical and innovative approaches to knowledge management. Every day, we help companies scale their customer support & onboard their employees 2x faster.
What is Knowledge Management Software? Knowledge management software is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve,... Read More
If you are looking for a comprehensive Knowledge Management solution for your company, there are a few things you need to keep in mind. The first thing you need to do is understand which problems you wish to solve using Knowledge Management. This... Read More
Generating sales is an important function for any business entity. Whatever the company produces needs to be sold in order to earn a profit. Effective sales processes boost conversions, turn more potential customers into closed deals, and ensure all... Read More
In a knowledge base, public and private articles differ in terms of their accessibility and visibility to users. Public articles — Public articles are accessible to all users and can be viewed by anyone who has access to the knowledge base,... Read More
After logging into the system, click on Article -> Add New 2. Determine the type (Public or Private) and category (categories). The categories step is critical so your article can be found by the intended audience. Tip: You can assign an... Read More
Wiki model of documenting knowledge has been around for a while and have well documented advantages - ease of curation of content, ability to build hierarchy/structure and tools to enforce access control etc. However, there are also couple of... Read More
Title Keep the title simple and specific to describe the content — but not so technical it cannot be easily understood. Try to be concise. Abstract The abstract is short, but remember not to cram as much detail into it as possible. You want to... Read More
This article provides instructions for configuring Single Sign-On between your website/application authentication system and PHPKB knowledge base software. How Single Sign-On (SSO) works in PHPKB? PHPKB supports Single Sign-On (SSO) which will allow... Read More
Yes! If you have purchased multiple software licenses, you will be able to co-term your support & maintenance subscription end dates for easier management. If you need further assistance, please contact our Sales Team or your Account Manager to... Read More
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