Ajay Chadha

A Knowledge Base Software is essentially a self-serving online library. It is a technology used to store structured and unstructured information utilized by a computer system. Evidence suggests that Knowledge Base Software is effective in increasing... Read More

Often referred to as support, help desk, FAQ section, knowledge base, or even a portal, a help center is known to serve as an extension of a website or application. It is solely dedicated to solving customer queries and doubts. A help center doesn't... Read More

Organizations have begun realizing the importance of a viable knowledge base software to create, share, manage, update and store important information easily accessible to their internal and external users. A knowledge base can securely house... Read More

Knowledge is the key to improving business performance and staying competitive. A company that can efficiently manage its knowledge is better equipped to respond to changes and challenges. Managing knowledge is challenging, time-consuming, and... Read More

What is PHPKB? PHPKB is a knowledge base software that organizations can use to promote knowledge sharing across their organization and provide excellent customer service at the same time. Available Editions & Variants It is available in two... Read More

A knowledge base plays a crucial role in developing a knowledge management protocol in your organization. With the immense benefits and attractive budget-friendly packages that a knowledge base comes with, every organization must invest in a viable... Read More

According to research by HubSpot, 68% of the consumers will pay more for products and services from a company with a proven record of good customer service. The research also states that 92% of customers will switch to another company after three or... Read More

Essential Features and Advantages of a knowledge base software: A Guide  Introduction A vital indicator of every company's overall success rate is the quality of its customer support service. Modern customer support service includes chat,... Read More

Creating a knowledge base is a great way to offer quick solutions to your customers and reduce pressure on your customer support team however a poorly designed knowledge base can cause more problems than it is expected to solve. You need to make... Read More

1. Knowledge Base API PHPKB 9 offers Web API to integrate PHPKB with other software applications. The Knowledge Base API provides a RESTful interface with JSON-formatted responses to use knowledge base entities. The knowledge base API is available... Read More