In the fast-paced realm of customer service, efficiency is not just a goal; it’s a necessity. With the increasing demand for quick and accurate responses, customer support agents are under constant pressure to perform. However, a significant... Read More
Ajay Chadha
Ajay Chadha is the founder and CEO of PHPKB – a leading knowledge management software used by large and medium-sized enterprises. Empowering individuals and teams to harness the power of knowledge through practical and innovative approaches to knowledge management. Every day, we help companies scale their customer support & onboard their employees 2x faster.
The Integration of Knowledge Bases in Modern Customer Service In today’s fast-paced digital landscape, artificial intelligence (AI) has emerged as a game-changer, particularly in the realm of customer experience (CX). With customers... Read More
AI in Knowledge Sharing: A Comprehensive Look In the age of digitalization, where knowledge is paramount, companies are increasingly recognizing the importance of knowledge sharing for sustaining competitive advantages. The knowledge management... Read More
The K-12 educational landscape is continuously evolving, driven by technological advancements and the need to provide a more engaging learning environment for students. In this fast-paced world, the role of knowledge management—specifically,... Read More
Tacit knowledge, the type of knowledge that is difficult to transfer to another person by means of writing it down or verbalizing it, is an essential part of any organization. Capturing this knowledge, however, is tricky due to its nature but it is... Read More
Managing file attachments and embedded media in a knowledge base system is a crucial task to maintain a clean, organized, and easily navigable resource for your users. Here are some best practices: Use a Consistent File Naming System: Create a file... Read More
Maintaining the relevance and accuracy of your knowledge base is a challenging yet vital task. A well-organized and periodically updated knowledge base is an invaluable resource for your users and employees, helping them find solutions and... Read More
Security Assertion Markup Language (SAML) and OAuth are both widely used authentication protocols, designed to provide secure access to applications and services. While they share some similarities, they differ significantly in terms of their purpose... Read More
An OAuth plugin for PHPKB knowledge base software is a paid add-on module that provides integration with the OAuth authentication protocol. OAuth (Open Authorization) is an open standard for token-based authentication and authorization, widely used... Read More
Categories can be reordered in a custom sort order via the “Priority” number column in the “Manage Categories” section (as shown below). This column stores the priority value for each category and you can set a custom integer value for each... Read More
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