Tacit knowledge, the type of knowledge that is difficult to transfer to another person by means of writing it down or verbalizing it, is an essential part of any organization. Capturing this knowledge, however, is tricky due to its nature but it is... Read More
Ajay Chadha
Ajay Chadha is the founder and CEO of PHPKB – a leading knowledge management software used by large and medium-sized enterprises. Empowering individuals and teams to harness the power of knowledge through practical and innovative approaches to knowledge management. Every day, we help companies scale their customer support & onboard their employees 2x faster.
Managing file attachments and embedded media in a knowledge base system is a crucial task to maintain a clean, organized, and easily navigable resource for your users. Here are some best practices: Use a Consistent File Naming System: Create a file... Read More
Maintaining the relevance and accuracy of your knowledge base is a challenging yet vital task. A well-organized and periodically updated knowledge base is an invaluable resource for your users and employees, helping them find solutions and... Read More
Security Assertion Markup Language (SAML) and OAuth are both widely used authentication protocols, designed to provide secure access to applications and services. While they share some similarities, they differ significantly in terms of their purpose... Read More
An OAuth plugin for PHPKB knowledge base software is a paid add-on module that provides integration with the OAuth authentication protocol. OAuth (Open Authorization) is an open standard for token-based authentication and authorization, widely used... Read More
Categories can be reordered in a custom sort order via the “Priority” number column in the “Manage Categories” section (as shown below). This column stores the priority value for each category and you can set a custom integer value for each... Read More
In our increasingly connected and competitive world, delivering outstanding customer service has become more vital than ever. As a support desk agent, you play a crucial role in ensuring customer satisfaction and building brand loyalty. Efficient... Read More
Organizational knowledge management (KM) is the process of creating, sharing, and applying the knowledge that exists within an organization. It involves collecting, organizing, and disseminating the collective knowledge, insights, and experiences of... Read More
PHPKB is a knowledge management software developed by Chadha Software Technologies. The software is offered under two licensing models: Perpetual License: This license grants the user the right to use the software indefinitely. With this license,... Read More
The technical writers' primary job is to communicate complex technical information to users, clients, or other technical personnel in a way that is easy to understand. Writing such documentation requires attention to detail, precision, and... Read More
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