Gurjeet Kaur

Superusers and editors can expand "Tickets" section in the left navigation bar to view and manage tickets in the knowledge base. Admin users can view Open Tickets, Closed Tickets and Unread Replies in this section but by default, open tickets... Read More

Users can click "Ask a Question" link on header section of the front end to submit a question or to create a ticket. A user needs to complete ask a question form in order to contact knowledge base admin users. Users are required to add their name,... Read More

Questions submitted by end users from the front-end area are displayed in knowledge base software in the form of Tickets. You can either reply back to them with an answer and/or publish that question as an article to the knowledge base so that in... Read More

PHPKB Knowledge Base Software provides a module for extracting email addresses from either all sections or selected sections of your knowledge base. Expand "Tools" section in left navigation bar and click on "Email Harvester" to open email harvester... Read More

PHPKB knowledge base software provides very interactive and user-friendly interface for KB users to view articles, news/announcements on the home page. The PHPKB knowledge base software has been designed and organized in such a manner to... Read More

When you login into the admin control panel, you are welcomed with Dashboard screen which presents and organizes your daily usage information in a way that is easy to read. It gives an overview of your knowledge base contents in the... Read More

PHPKB knowledge base software has easy to use, highly interactive graphical user interface with demotic and innate interface elements. You may wish to view a video guide explaining the overview of the admin panel below.   Admin Panel at a... Read More

Article versions are automatically saved versions of an article in the knowledge base. Every time you update an article, the software creates the article revision that contains article details without the recent changes. You can manage and compare... Read More

PHPKB Knowledge Base software allows you to automatically save versions of articles while you edit them, only if you have enabled the Enable Version History setting available under Miscellaneous Settings of Manage Settings. Article versions... Read More

What is a Sitemap? A sitemap is a list of website pages organized in hierarchical order, and accessible to web crawlers or users. A sitemap generator is an important tool for any website or software that wants to improve its search engine... Read More