In the present swift online environment, enterprises must deliver prompt help to users. Many companies rely on FAQ (Frequently Asked Questions) pages to address common concerns. but is that enough? While FAQ pages serve a purpose, a knowledge base... Read More
Rinky Batra
Rinky is a knowledge management expert. As a customer support specialist at PHPKB, she has been instrumental in building a robust knowledge base and documents that help support executives keep every customer delighted.
Introduction In the world of customer support, not all queries are created equal. While some tickets require expert attention, many are repetitive. Similar routine questions such as password resets, login issues, invoice downloads recur daily .... Read More
Effective internal documentation is essential for knowledge sharing and training. It ensures employees can swiftly access the information they need to perform their jobs. While traditional methods like PDFs, printed manuals, and in-person training... Read More
When it comes to knowledge management, there are a plethora of options available on the market. However, when it comes to finding the best software for your organization, it can be a daunting task to sift through all of the options. In this article,... Read More
PHPKB is a knowledge management software that can help educational institutions in several ways, such as: Creating a centralized repository of institutional knowledge, such as course materials, research papers, and educational resources, which can... Read More
Hiring competent team members is only the first step toward continuous organizational success. A second challenge is to maintain employee motivation to retain talent and accomplish long-term success. Why is it crucial to think about boosting support... Read More
The application of knowledge base software is not limited to the self-service solution, rather they also help service personnel support customers during calls and emails. The support executives greatly rely on centralized knowledge management tools... Read More
Customer service is crucial for any business because by providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, provides testimonials, reviews, and feedback for... Read More
What is Internal Knowledge Base? An internal knowledge base provides a centralized space for employees to share and access information when needed. Internal Knowledge Base can contain general information such as training documentation for easy... Read More
As the countries around the world begin to ease the lockdown restrictions, executives at leading software and services organizations are reflecting on the lasting impact of the COVID-19 Pandemic. Greater use of cloud services accelerated digital... Read More
Results
1 -
10 of
33