In today's fast-paced business environment, knowledge is power. Companies that possess valuable knowledge have a competitive advantage over their competitors. However, the knowledge that is not shared within an organization can have disastrous... Read More
Rinky Batra
Rinky is a knowledge management expert. As a customer support specialist at PHPKB, she has been instrumental in building a robust knowledge base and documents that help support executives keep every customer delighted.
Today, consumers call the shots. With globalization and the internet providing nearly unlimited choices, power has shifted from corporations to consumers. This shift makes it nearly impossible for companies to sustain... Read More
Negative Feedback In Organisation Negative feedback is better than no feedback. Most of the times, a dissatisfied customer shifts to a competitor's product, not giving the company a chance to earn their loyalty back. Therefore, a negative feedback... Read More
What is Knowledge Base? A knowledge base contains knowledge about your product, service, or company; written in such a way that it can help employees or customers find the information they need quickly and efficiently. It is designed to answer... Read More
The knowledge employees bring to an organization is your most valuable resource. Human power keeps a business running and the innovative spark that propels a business ahead of its competitors. The expertise, innovation, and fresh ideas... Read More
Most people have an argument, that "Knowledge Management" is fundamental to people and doesn't require technology for its implementation. Because of advancements in technology, there is absolutely no way that one can share knowledge effectively... Read More
Knowledge is one of the organization's most important assets in strategic terms. It is what makes an organization different from its competitors. The ability of an organization to identify critical knowledge, to create knowledge, and to transfer it... Read More
The rapid advancement of technology has caused structural changes in organizations, which in turn has intensified the competition among organizations and highlighted the importance of employee performance in the success of companies.... Read More
The need for Knowledge Base To keep customer loyalty, your company must deliver a delightful experience, otherwise, your customers will quickly shift to your competitors. Excellent customer service is a cornerstone of any business, and... Read More
Superusers and editors can expand "Tickets" section in the left navigation bar to view or manage tickets in the knowledge base. Click on "Open" link to view and manage open tickets in the knowledge base. Click "Publish" option from Actions column of... Read More
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