This article discusses various strategies for managing knowledge workers effectively. It covers the definition and characteristics of knowledge workers, the importance of technology and knowledge management platforms like PHPKB, and strategies for... Read More
Rinky Batra
Rinky is a knowledge management expert. As a customer support specialist at PHPKB, she has been instrumental in building a robust knowledge base and documents that help support executives keep every customer delighted.
What is meta description? The meta description is an HTML attribute that provides a brief summary of a web page. Search engines such as Google often display the meta description in search results, which can influence click-through... Read More
Every business wants to provide the best experience to your customers as possible. Satisfied customers means more business, which means a bigger payday for your company. For customer satisfaction it is important to keep them informed, engaged,... Read More
In today's fast-paced business environment, knowledge is power. Companies that possess valuable knowledge have a competitive advantage over their competitors. However, the knowledge that is not shared within an organization can have disastrous... Read More
Today, consumers call the shots. With globalization and the internet providing nearly unlimited choices, power has shifted from corporations to consumers. This shift makes it nearly impossible for companies to sustain... Read More
Negative Feedback In Organisation Negative feedback is better than no feedback. Most of the times, a dissatisfied customer shifts to a competitor's product, not giving the company a chance to earn their loyalty back. Therefore, a negative feedback... Read More
What is Knowledge Base? A knowledge base contains knowledge about your product, service, or company; written in such a way that it can help employees or customers find the information they need quickly and efficiently. It is designed to answer... Read More
The knowledge employees bring to an organization is your most valuable resource. Human power keeps a business running and the innovative spark that propels a business ahead of its competitors. The expertise, innovation, and fresh ideas... Read More
Most people have an argument, that "Knowledge Management" is fundamental to people and doesn't require technology for its implementation. Because of advancements in technology, there is absolutely no way that one can share knowledge effectively... Read More
Knowledge is one of the organization's most important assets in strategic terms. It is what makes an organization different from its competitors. The ability of an organization to identify critical knowledge, to create knowledge, and to transfer it... Read More
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