The rapid advancement of technology has caused structural changes in organizations, which in turn has intensified the competition among organizations and highlighted the importance of employee performance in the success of companies.... Read More
Rinky Batra
Rinky is a knowledge management expert. As a customer support specialist at PHPKB, she has been instrumental in building a robust knowledge base and documents that help support executives keep every customer delighted.
The need for Knowledge Base To keep customer loyalty, your company must deliver a delightful experience, otherwise, your customers will quickly shift to your competitors. Excellent customer service is a cornerstone of any business, and... Read More
Superusers and editors can expand "Tickets" section in the left navigation bar to view or manage tickets in the knowledge base. Click on "Open" link to view and manage open tickets in the knowledge base. Click "Publish" option from Actions column of... Read More
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