Software Maintenance

To order a maintenance renewal, please complete the secure online order form. Using the order form, you can renew a product that you are associated with or provide us with the details of the product which you wish to renew. Once that is done, a quote... Read More

Renewing your software maintenance & support subscription is entirely optional, but it will ensure your continued access to the following great benefits: Technical Support Software Updates Peace of mind Another option that might be available to... Read More

Completing this is a fairly straightforward process that you can accomplish with the steps given below. Download all the files of your current knowledge base installation. Take a database backup of your current knowledge base. In case you are... Read More

To migrate/move PHPKB database to a new server, first of all, you would need to know the database type i.e. whether you have been using PHPKB Edition that works with MySQL / MariaDB or Microsoft SQL Server. Note: In case you have no idea which one... Read More

Here are some of the most common reason why SEO Friendly URLs are not working for PHPKB knowledge base software on your server (assuming you are running Apache as your web server). 1) Your site is in a sub-directory, or you're using an Alias, but you... Read More

There is a setting called "Enable Article Select Copy" that you can find under Tools > Manage Settings > Miscellaneous tab page of the admin area as shown in the image below. Just turn ON that setting and you would be able to select and copy... Read More

Yes, you can upgrade Oracle MySQL version from 5.7.x to 5.8.x OR 8.x (but there is a prerequisite – PHP does not support MySQL 8.x’s caching_sha2_authentication method yet and you would have to use mysql_native_password method) and here... Read More

This section provides a tutorial example on how to install and configure PHP OpenSSL extension/module with IIS on Windows via PHP Manager. STEPS - How to do: Open Internet Information Services (IIS) Manager , expand < Your-Server-Name >... Read More

Steps - Finding the exact location of php.ini configuration file: Login to Administrator Control Panel as Superuser. Go to Tools > Manage Settings > Miscellaneous tab > File Upload Settings section > php.ini Configuration and click View... Read More

If you're planning to perform the upgrade on your existing knowledge base version 6.x / 7.x / 8.0 to PHPKB 9.0 then please follow the steps as explained below. UPGRADE STEPS: Generate the backup of your existing PHPKB (v6.x / v7.x / v8.0) Database.... Read More