Troubleshooting

Steps - Finding the exact location of php.ini configuration file: Login to Administrator Control Panel as Superuser. Go to Tools > Manage Settings > Miscellaneous tab > File Upload Settings section > php.ini Configuration and click View... Read More

If you're planning to perform the upgrade on your existing knowledge base version 6.x / 7.x / 8.0 to PHPKB 9.0 then please follow the steps as explained below. UPGRADE STEPS: Generate the backup of your existing PHPKB (v6.x / v7.x / v8.0) Database.... Read More

Problem: I have enabled SEO Friendly URLs setting in PHPKB (as shown below):   Also verified that Apache mod_rewrite module was loaded:   but still no luck. I get 404 not found error: Solution: Check in your VirtualHosts (and then... Read More

This issue usually encounters when max_allowed_packet has very low value than the data you submitted via query. This can be fixed by increasing max_allowed_packet variable value so it is recommended to edit this variable through /mysql/bin/my.ini ... Read More

This information is applicable on the PHPKB Enterprise Edition with SQL Server Database. There is no such issue in the MySQL version of PHPKB knowledge base software. PROBLEM: Article content gets trimmed for no apparent reason after 4096... Read More