Yes, PHPKB knowledge base software has the feature so that a knowledge base article can be contained within multiple categories. Having a knowledge base article appear under all appropriate categories improves the chance of your customers finding the information. By selecting multiple categories (for an article) rather than writing duplicate articles, your agents save time and you get better statistics.
Article ID: 20
Created: August 10, 2011
Last Updated: August 17, 2021
Author: Ajay Chadha [support@phpkb.com]
Online URL: https://www.phpkb.com/kb/article/can-a-question-have-multiple-categories-in-the-knowledge-base-20.html