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Introduction In today's fast-paced business environment, having quick and easy access to information is crucial. A knowledge base is a powerful tool that can help businesses organize and share information effectively. It is a centralized... Read More

In the age of information, businesses and organizations are continuously looking for ways to manage and distribute knowledge more efficiently. This leads many to explore the world of Knowledge Base Software, an integral part of modern customer... Read More

This article explores the differences between knowledge base software and traditional documentation, and provides guidance for determining which option is the best fit for a business based on specific needs and considerations. When it comes to... Read More

As technology continues to evolve, so too does the way that organizations handle customer support and employee training. One powerful tool that is becoming increasingly popular is the knowledge base software. In 2023, knowledge base software is... Read More

SAML (Security Assertion Markup Language) SSO (Single Sign-On) is a way to authenticate users for different systems, applications, and services. It allows users to log in once to access multiple systems, eliminating the need to remember multiple... Read More

Expand "Statistics" section in left navigation bar and click on "Traffic" link to view reports related to the visitors' traffic in the knowledge base. The report displays the line chart and tabular representation of article views as shown below:... Read More

Sharing knowledge across an organization can greatly improve efficiency, productivity, and collaboration. A knowledge base is a central repository of information that can be used to store and share knowledge within an organization. However, simply... Read More

As the digital age progresses, self-service knowledge bases are growing in popularity as a tool for customer support. With the advent of social media and other online customer service platforms, businesses have had to find new and more efficient ways... Read More

In addition to storing content and information, a good knowledge base gives your company a strategic advantage. With an effective knowledge base, customers find the exact information they need - in an organized manner. PHPKB is a Knowledge base... Read More

A knowledge base plays a crucial role in developing a knowledge management protocol in your organization. With the immense benefits and attractive budget-friendly packages that a knowledge base comes with, every organization must invest in a viable... Read More