Articles Search Results

In the constantly changing world of information technology, the significance of robust and reliable documentation cannot be overstated. Whether it's for software development, system administration, or network management, documentation plays a... Read More

In our increasingly connected and competitive world, delivering outstanding customer service has become more vital than ever. As a support desk agent, you play a crucial role in ensuring customer satisfaction and building brand loyalty. Efficient... Read More

Please follow the instructions given below to turn off the MySQL Strict Mode. The latest versions of PHPKB Knowledge Base Management Software does not require MySQL Strict Mode to be turned OFF. It was a requirement for older versions (version 8 or... Read More

Translators are admin users who are responsible for translating  PHPKB front-end into your custom language. This user level is only available in multi-language versions of PHPKB software. Translators are not allowed to access any other sections... Read More

Users can expand "My Articles" link under Articles section of left navigation bar to view their own articles to update them. 'My Articles' page will be displayed which contain several columns as shown in the figure below: ID: This column displays... Read More

Article Collaboration allows admin users to share their views, ideas, opinions & comments in the form of notes with other admin users in order to refine the content of an article. The intent of this collaboration is to polish the articles and to... Read More

Users who have subscribed for various categories are Category Subscribers. Superusers can view and manage these subscribers from admin section. Expand "Categories" section under left navigation bar and click on "Subscribers" link to open... Read More

Click "Reply Back" option from Actions column of Open Tickets page under Tickets section of left navigation bar. You can send reply for the ticket and/or publish it as an article in the knowledge base. Title: Enter the title that will be... Read More

Article versions are automatically saved versions of an article in the knowledge base. Every time you update an article, the software creates the article revision that contains article details without the recent changes. You can manage and compare... Read More

This section allows you to import articles in bulk from CSV file.  By default, CSV import page is displayed. CSV stands for Comma Separated Values, sometimes also called as Comma Delimited is a specially formatted plain text file which stores... Read More