Articles Search Results

Expand Categories in left Navigation Bar and click on Manage to open manage categories screen. ID  is the serial number of a category in the knowledge base. Name: This column displays the name (title) assigned to a category. The root... Read More

This page displays a list of the empty categories that have no articles under them. Empty categories report reminds you about the categories that need your attention. Expand "Statistics" section in left navigation bar and click on "Categories" link.... Read More

The report displays a list of popular categories arranged in descending order according to the count of the total views of articles posted under these categories. Expand "Statistics" section in left navigation bar and click on "Categories" link.... Read More

Yes, PHPKB knowledge base software has the feature so that a knowledge base article can be contained within multiple categories. Having a knowledge base article appear under all appropriate categories improves the chance of your customers finding the... Read More

Categories can be reordered in a custom sort order via the “Priority” number column in the “Manage Categories” section (as shown below). This column stores the priority value for each category and you can set a custom integer value for each... Read More

Private categories work in conjunction with user-groups. You can create a user-group and assign some private categories to that group. Now, all users (KB Members) of that group would be able to view those private categories after login on the front... Read More

No! There is no such limit. You can create an unlimited amount of articles, categories, sub-categories, news, and other content types such as glossary terms in PHPKB knowledge base software, regardless of which edition and license you have purchased.... Read More

Introduction In the world of customer support, not all queries are created equal. While some tickets require expert attention, many are repetitive. Similar routine questions such as password resets, login issues, invoice downloads recur daily .... Read More

We are thrilled to announce the release of PHPKB Knowledge Management Software 9.6, and we can't wait for you to explore its latest enhancements! This version is loaded with features designed to enhance efficiency, improve functionality, and... Read More

The "Subscribe to Articles" feature in PHPKB Knowledge Base Software is designed to keep users informed about the latest updates and changes to articles within the knowledge base. This feature enhances user engagement, ensures users are always up-to... Read More