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Publishing a ticket as an article in knowledge base

Aug 2, 2017 Publish ticket as an article, Publishing a ticket as an article in knowledge base, publish ticket 0 3 6607 5/5 (5 Votes)

Superusers and editors can expand "Tickets" section in the left navigation bar to view or manage tickets in the knowledge base. Click on "Open" link to view and manage open tickets in the knowledge base. Click "Publish" option from Actions column of... Read More

Managing Support Tickets

Sep 8, 2016 View Tickets, Manage Tickets, Viewing KB Tickets, View KB Tickets 0 0 7402 5/5 (1 Vote)

Superusers and editors can expand "Tickets" section in the left navigation bar to view and manage tickets in the knowledge base. Admin users can view Open Tickets, Closed Tickets and Unread Replies in this section but by default, open tickets... Read More