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Your maintenance contract is like an insurance policy. It entitles you to more than just being able to contact Support by telephone or logging a case online. A valid contract provides you with cover for the number of software licenses you own for the... Read More

Yes, you can purchase and hold a maximum of 3 years worth of active software maintenance for any one license of the PHPKB knowledge base software. You have the option to buy an extra 2 years (24 months) of support & maintenance subscription ... Read More

Renewing your software maintenance & support subscription is entirely optional, but it will ensure your continued access to the following great benefits: Technical Support Software Updates Peace of mind Another option that might be available to... Read More

Renewing your download software maintenance is entirely optional, but it will ensure your continued access to the following great benefits: Support service You'll continue to receive technical support for another 12 months. Support is available to... Read More

You can find the details about the support and maintenance period of PHPKB knowledge base software below: New License: Your 12-month free software support & maintenance period will commence from the date of payment confirmation. Upgrade: Your 12... Read More

Yes, you can continue to use your knowledge base software even after the active support & maintenance period expires. As all commercial and academic licenses are perpetual, you can use your software into perpetuity. Do keep in mind that software... Read More

All commercial and academic licenses are perpetual, meaning the product will continue to operate the same way as it does before and after the maintenance period expires. After the first 12 months, your software maintenance will expire and you will no... Read More

This information is applicable only to the customers that are already using any edition of PHPKB 7.0 and would like to upgrade from PHPKB 7.0 to PHPKB 7.5. If you are a PHPKB 7.0 customer with an active support and maintenance subscription, then you... Read More

This information is for all PHPKB customers those would like to upgrade from PHPKB 6.0.x to PHPKB 7.0. We are pleased to announce that we have rolled out the PHPKB 7 upgrade in the customer area of our website and you can download it depending upon... Read More