Knowledge Management Challenges

Why Use Knowledge Management Software?

Knowledge Management can solve real business problems and generate significant ROI but only when it uses knowledge stored in many forms and places and only when it automatically delivers knowledge where needed, when needed.

PHPKB knowledge management software helps you create a centralized repository of support solutions so that users can find answers to their questions in a self-help manner. Help your website visitors when they are lost or have questions, stand out in the competitive marketplace by providing superior customer service with a support knowledge base powered by PHPKB software.

Support organizations today, whether they are help desks or technical support groups, need to be connected to the right information. Having the right information is just one part of the equation; the other part is enabling analysts and subject matter experts to access, maintain, and share this information. This is where the knowledge management software comes into play. Knowledge management system must enable both external and internal users/resources to perform more efficiently and give support agents access to the information they need to resolve problems. PHPKB Knowledge Management Software provides the platform and tools to harvest information from your most skilled, knowledgeable workers.

Business Need

• Reduce support and training costs
• Capture, manage, and maintain valuable knowledge across the organization
• Empower end users with tools that help them solve common and repetitive issues
• Provide consistent and repeatable knowledge transfer within your organization

Our Solution

PHPKB Knowledge Management Software improves staff efficiency, customer satisfaction, and business service quality. It provides the platform and required tools to harvest information from your most skilled, knowledgeable workers.

Key Features & Benefits

• Cuts IT costs without sacrificing quality service to internal and external customers
• Helps IT personnel stay informed on diverse, ever-changing technologies
• Conquers long call times, lengthy resolutions, and inconsistent or outdated solutions
• Empowers analysts to find the information in the knowledge base they need accurately and quickly
• Enables you to support new technologies quickly and capture new knowledge for future use
• Provides best practice knowledge base authoring with extensive rich-text HTML editing tools

Don't take our word for it, sign up for a fully functional free trial of PHPKB knowledge management software and experience a smarter way to manage knowledge.