Trusted by successful businesses around the globe
Some of the world's best companies proudly use PHPKB knowledge management software.
In the competitive marketplace, superior customer service and support can be the differentiator between you and your top rival. Therefore, your knowledge base should include several must-have features to outpace your competitors. PHPKB knowledge base software provides a range of advanced features that enable your business to gain competitive edge and handle customer support more efficiently. Whether you are looking for an in-house solution OR a cloud-hosted knowledge base system, PHPKB offers enterprise-class features with pricing that can fit a small business budget.
PHPKB is built from the ground up as a browser-based application; users are not required to install any special software on their workstations.
PHPKB offers a fully responsive layout so everything scales to fit the device width so beautifully that users would love using your knowledge base on their mobile devices.
PHPKB offers all you need to manage the knowledge base content while keeping it fast and easy to use. A simple and easy-to-use interface that allows you to navigate where you want in few clicks.
A knowledge management system is very useful for any organization big or small as it helps to save and share knowledge with customers and employees.
Setup your knowledge base in multiple languages with the ability to create and manage language files, including translations and multi-language searching.
Our knowledge base software fulfills the requirements of Section 508, ADA, and WCAG 2.1 AA standards for web accessibility so that your knowledge is accessible to everyone.
PHPKB Knowledge Base Software has a very interactive and user-friendly interface. It has been designed and organized in such a manner to provide maximum ease of use to visitors without any learning.
Let your staff members & users login to the knowledge base with their LDAP credentials. Use your existing LDAP server as the master source of user data.
API makes it easy to integrate PHPKB with other software applications. The API provides a RESTful interface with JSON-formatted responses to use knowledge base entities.
The public area interface can be easily customized to match your website design. Use our customization service and let our professionals help you get up and running with a pixel-perfect KB, customized to your taste.
PHPKB is cross-browser compatible and produces W3C valid XHTML content, which means your users can access the knowledge base from any web browser of their choice.
Price starts from $25 (cloud-hosted) or $285 (self-hosted) for the standard edition. Now every business can afford a world-class knowledge management system.
Create a self-service experience for customers with a powerful knowledge base that they can explore to find answers to their queries and solutions to their problems.
Enable your staff and customers to access or share information online or locally in multiple languages.
With a ticketing system in place, customers can raise tickets for issues and your team is able to give much more one-on-one attention to clients with support issues.
Allow relevant solutions to pop up for customers while they are typing their support ticket and save time for your agents and customers.
A contextual add-on for our knowledge base software that can be embedded on your website/app allowing customers to access knowledge base articles anywhere on the site.
Users can subscribe to selected articles or entire knowledge base to receive email notifications whenever an article is updated or new articles are added to the knowledge base.
There is no limit on the number of categories and articles you can have in the knowledge base. Our software is fully optimized to handle thousands of articles.
PHPKB knowledge base software allows you to set up a Multi-level category hierarchy (Category Tree). Create unlimited levels of categories as per your requirements.
The built-in powerful WYSIWYG editor provides advanced editing facilities that are designed to create stylish content as if you were using a word processor or HTML editor.
Setup the knowledge base in languages of your choice and have different content for each language including RTL languages and multi-byte character set languages such as Chinese, Japanese, Korean, Greek & Russian.
You can paste in your raw code in the Syntax Highlighter dialog, select the programming language and PHPKB automatically formats it to look pretty and readable in your KB articles.
Versions of your articles will automatically be saved as you edit them. This allows you to view past versions, compare the changes and revert to older versions if needed.
Create and manage unlimited custom data fields for knowledge base articles. Increase depth of knowledge organization and filtration with searchable custom fields.
A recycle bin for all articles deleted from the knowledge base system allows an administrator to recover those articles in the event of accidental deletion.
Collaborate with content writers in your team, share opinions, exchange messages with peers, and review/improve the knowledge documents to give them a professional touch.
Make your documentation, tutorials, and how-to articles more impactful with ready-to-use HTML and CSS components provided by PHPKB.
Human-readable URLs, valid XHTML code, meta keywords and description tags, sitemaps, and many other SEO features are present in our knowledge base software.
SEO-friendly URLs help improve search engine rankings for your knowledge base pages. PHPKB knowledge management software provides a wide range of SEO URL options.
PHPKB is not just a great knowledge base tool, it also offers solid SEO support for your knowledge base pages so crawlers do not report issues like duplicate pages, duplicate titles, and missing canonical tags.
PHPKB offers a sitemap generator module that creates an XML sitemap of the knowledge base pages to easily get your content recognized by search engines.
PHPKB comes with a super powerful real-time search capability. Allow relevant solutions to pop up for customers and save time for your agents and customers.
PHPKB utilizes full-text searching which uses a complex algorithm to determine the relevance score, an approximation of how close the article is to the search criteria.
Customers should be able to find the answers quickly. The flexible Live Search feature allows users to scan the available content without opening and navigating through many pages.
These days people do not navigate your knowledge base, rather they want to search and find the relevant content. PHPKB highlights search keywords in the results.
Extend your knowledge base search within the text content of attached documents (in DOC, PDF, DOCX, TXT, HTML, XML, CSV, PPT, PPTX, XLS, XLSX formats).
PHPKB offers an Image OCR facility in enterprise editions that can detect text from uploaded images, index them, and include them in knowledge base search.
PHPKB lets your users search knowledge base articles, news by keywords and/or category. Additionally, it allows the search for exact match / any-word / all-words matches for the specified search criteria.
Detailed search analytics that provides insight on the popular search terms used by knowledge base users and which of them are/aren't offering relevant results to them.
Categorize your knowledge base content using categories and set what goes public and what stays internal with the use of public and private categories.
Schedule your new knowledge base documents to publish automatically at a specific date in the future by using the scheduled publishing feature in PHPKB software.
PHPKB software comes with an easy-to-use design and multiple layout options, that let you arrange/display the contents, make important information easily accessible and locatable.
PHPKB software makes personalizing and branding PDFs possible in just a few clicks. Add your custom header and footer and rebrand the PDF export files.
Put your knowledge base to good use with social media sharing features available in PHPKB knowledge management software.
With PHPKB software, the printer-friendly versions of your knowledge base articles are only a click away.
Users can share the knowledge articles with their colleagues or with someone via email.
An article is not published unless it is approved by an editor or a superuser. If an article is updated, the existing copy remains published till the updated copy is pending approval.
An article can be published in multiple categories. It helps in organizing knowledge content in different categories and does not require creating a duplicate article under a different category.
Attach files to your articles. Configure the allowed file types & max upload size. Content of files is indexed and can be searched. Know the number of times a file is downloaded.
A snapshot of your article content is auto-saved at regular time intervals, helping to reduce the risk or impact of data loss in case of a session timeout, network, or power failure.
You can have protected articles under public categories and they will be accessible only to logged-in users. This will facilitate you to have certain articles only for signed-in users.
You can set the custom sort order of an article under a category with priority. If an article belongs to multiple categories, you can set different priority for each of the categories.
When a team member is editing an article, other users trying to edit the same article will be blocked from doing so and notified that the content is already being edited.
Get alerts when a team member is editing an article. PHPKB marks an article as "Being Edited" on the articles list so that other team members know of articles that are currently being edited.
PHPKB offers the facility to clone an existing article which creates a draft version that a user can edit with new changes. Many articles tend to overlap in subject matter so being able to clone a completed article and simply tweak the specifics is a huge time saver.
You can add keywords to help increase the discoverability of your knowledge articles. Keywords are indexed for search so they can contain words that may be searched by users.
PHPKB software can automatically scan the headings through your article content and create the table of contents. You can choose where to display the TOC in your articles.
Create an unlimited number of templates (reuseable components) for your knowledge articles. Insert them in your articles from the templates button on the WYSIWYG editor.
Easily create links to other articles in the knowledge base with Link Markers. This helps in keeping links organized and makes the link management between articles easy.
PHPKB software automatically cleans up content & upload images from Microsoft Word, Excel, and HTML sources to ensure clean and compliant content for knowledge articles.
Gather the response of your users with PHPKB's article feedback plugin and improve your knowledge base contents accordingly.
Create, author, and manage knowledge base articles easily with powerful article management features of PHPKB software.
A list of related articles is displayed with an article, that helps your visitors get more related information from your knowledge base.
PHPKB offers several sorting schemes where you can arrange your knowledge base categories and articles to appear in the desired order.
Get feedback on knowledge items using various feedback mechanisms. Allow your visitors to comment or rate your articles, auto-approve or moderate the comments.
PHPKB offers a smart way to get instant feedback from your readers. Feedback helps to improve the knowledge documents and attune the contents towards a target audience.
When a user is done reading a support article, it should be trivial for them to immediately leave feedback on whether or not the support article met their needs.
Comments section offers a feedback form to the users so they can provide specific reasons that users enjoyed or had problems with your articles. This information gives you the opportunity to make real and focused changes to improve the content and satisfy users.
Allow relevant solutions to pop up for customers and save time for your agents and customers.
Allow visitors to subscribe to your knowledge base, specific articles, and specific article categories with the facility to auto-subscribe to sub-categories.
To attract user attention to some most valuable articles, you can mark them as featured. These articles are shown at top of the articles list and on the homepage.
Keep your customers informed through the powerful news & announcements module of our knowledge base software. It serves as a broadcast tool for the knowledge manager.
Let your users create a personalized collection of favorite knowledge base articles in their user account for quick reference.
Give your users the privilege to export the knowledge base articles in PDF or MS-Word formats for offline access.
PHPKB offers you the facility to display the estimated reading time in every article. This encourages users to read a knowledge article instead of clicking away.
Allow relevant solutions to pop up for customers and save time for your agents and customers.
Get notified whenever there is a pending task that needs your attention in the knowledge base admin area.
A special "My Articles" space in the admin area to view/manage the list of articles you have contributed to the knowledge base.
Use bulk actions to perform repetitive tasks and reduce your workload in manage sections of the admin area.
A multi-functional knowledge base dashboard showcasing vital metrics that help you to anticipate if things are going as intended.
Authors receive notifications when users leave feedback on their knowledge base articles so they can improve the content.
Let agents convert their ticket replies into knowledge base articles, as they reply.
Reviewers are notified when an article is ready for them to review either after creation or modification.
Save a copy of your articles in progress as drafts and publish them only when they are complete and you are ready to publish.
You can choose which data columns you wish to see on the manage sections in the admin panel, based on which information you find most important per section.
Take the backup of your entire knowledge base content or selected items (categories, articles, news, configuration settings, attached files) in just a few clicks.
Generate overall performance statistics of your knowledge base through a detailed reporting center and make informed decisions.
Create groups of users and set flexible group-based category permissions for granular control over your entire knowledgebase.
An event log that keeps track of every single event (view, create, update, delete, approve, disapprove, file download, login, logout) happening in your knowledge base.
Know where your knowledge base visitors are coming from with PHPKB's geographic traffic analytics. Understand the data behind the people using your knowledge base.
PHPKB knowledge base software is equipped with all important security features such as validating input, escaping input data, XSS protection, SQL injection prevention, etc.
Sensitive data such as passwords are stored in encrypted form using industry-standard encryption standards and there is no way to decrypt or recover them.
Whitelist or block specific IP addresses, restrict login access outside of work or create secure and exclusive access for staff to log in from the company network only.
Let staff and users login to the knowledge base using their other accounts by setting up a single sign-on (SSO) script to authenticate their credentials.
In-built spam protection that stops spam bots from flooding your knowledge base with spam comments, spam registrations, spam contact emails, and spam subscriptions.
Let your logged-in users access the knowledge base without the need to re-login with the SAML single sign-on (SSO) facility.
Secure file sharing & downloads feature of the knowledge base through which you can share files with your users in a secure manner.
PHPKB offers different access modes to define your knowledgebase either as an open system available to the public or a closed system with access limited to logged-in users or within a particular IP address range.
Integrate your knowledge base with your existing help desk, ticketing systems like Zendesk, chatbots, and analytics tools like Google Analytics. Use advanced commenting tools like Disqus in your knowledge base.
Let your staff members & users login to the knowledge base with their LDAP credentials. Use your existing LDAP server as the master source of user data.
A fully-featured glossary management facility where you can create and manage the list of glossary terms along with their definitions.
A feature that auto-detects the glossary terms inside an article and creates a tooltip with its respective definition in the glossary.
Extract email addresses from all parts of the knowledge base for use in your email marketing campaigns.
Built-in database optimization wizard to maximize the speed and efficiency with which knowledge base data can be retrieved.
PHPKB knowledge base software allows you to Export and Import Data from various formats in your knowledge base.
Create a sitemap of your knowledge base pages and submit it to web crawlers to attain better search engine exposure.
Whether you are looking for an in-house solution OR a cloud-hosted knowledge management tool, PHPKB knowledge base software offers enterprise-class features with pricing that can fit a small business budget.
Purchase NowSome of the world's best companies proudly use PHPKB knowledge management software.
