👉The objective of Knowledge Management is to create value and leverage and refine the firm's knowledge assets to meet organizational goals.
Looking for Knowledge Management Software?
PHPKB is a knowledge base software that allows you to easily create & manage knowledge base content so that you can run a centralized knowledge base with unlimited categories. With hundreds of options, PHPKB is a complete knowledge management software that is easy to install and customize.
What is Knowledge Management?
Knowledge management is the systematic management of an organization's knowledge assets for the purpose of creating value and meeting tactical & strategic requirements; it consists of the initiatives, processes, strategies, and systems that sustain and enhance the storage, assessment, sharing, refinement, and creation of knowledge.
Open Source Knowledge Management Software
PHPKB is a knowledge management software that has been designed to provide a complete knowledge management solution for your business. It is developed in PHP with MySQL database at the backend and comes with full source code that is not encrypted and/or encoded. The source code is fully commented and you can modify it according to your requirements however you must agree to the terms and conditions of the License Agreement. You can use it as a stand-alone knowledge base system or within your Help Desk, CRM System, Call Centre, Service Centre or within Company Intranet, to help provide quick, accurate answers to your staff, customers, visitors, and business clients for their queries regarding your products and/or services. Allow your customers/visitors/staff and business clients access to the answers of frequently asked questions via self-help manner in a straightforward way by giving them 24x7 access to the online knowledge base without the need to talk to your support staff. This way you can reduce your customer support time and utilize your staff's precious time in other productive activities of the company
Advantages of Knowledge Management Software
Create & manage knowledge base documentation effectively to reduce support tickets, increase productivity, improve user experience and scale your customer support operations; these are the major advantages of using knowledge base software. PHPKB Knowledge Base Software enables your teams to create, maintain, and easily publish knowledge articles. With answers available upfront via a knowledge base, your customers will solve problems themselves reducing the number of tickets you have to answer.
Customer Service Support Department: The new system will provide Support agents with more detailed, accurate, and up-to-date product information. They will be informed of customers more quickly and they will have faster access to the knowledge articles. The new system should reduce the workload of Customer Service as customers are able to find the information, they need from the website in a self-help manner.
Product Manager: Knowledge Managers will be able to maintain the data about the content directly. This will eliminate delays in getting new products or changed product specifications into the system.
Marketing Department: Having a centralized repository of all the marketing material, manuals, latest offers, pre-sales questions in digital format using a knowledge-base for the marketing department will make them more productive.
Location: The system will be available to any potential customer using the Internet. Your employees may also use the system from any location and will be able to access private areas of the knowledge base through a password protection scheme.
What are the benefits of a knowledge base to your business?
Reduce your staffing levels as a result, or take on more customers and clients with the same number of staff. You can utilize PHPKB knowledge base software in your business environment:
- as a pre-sales tool, answering questions about your products for your potential customers.
- to provide training for new staff to ensure they get the same information time and time again.
- as a reference knowledge base for your call center staff to assist them in helping the customers with their problems.
The possibilities are endless!
Intelligent Knowledge Search
One of the primary goals of companies searching for a knowledge management solution is to improve productivity by reducing the time employees spend searching for information.
The best knowledge management software should offer robust search capabilities similar to Google so users can quickly find what they are looking for, even if they don't know the exact title or tags of the content they need. As you evaluate your options, look for solutions that deep-index all content across all file types (including text on images) so that everything becomes searchable, not just document titles and descriptions. Ideally, your knowledge management software should weigh different factors, such as the number of times a keyword appears and where it appears on a page, to deliver the most relevant search results first.
